Refund policy

Updated September 25, 2026. These revisions apply to orders placed after publication. Earlier orders remain subject to the policies presented at the time of purchase. Nothing in this policy limits rights or remedies required by applicable law.

All sales are final

All sales are final. We do not accept discretionary returns or exchanges, or provide refunds for change of mind, sizing or color preferences, or buyer’s remorse. Please review product descriptions, dimensions, options, and processing times before ordering.

Defective items and significant order issues

If an item is defective, damaged, incorrect, or missing, or there is another significant issue with your order, you may submit a request for review through our store contact form. Refunds may be considered on a case-by-case basis after Main Street Collective reviews the submitted information and coordinates with the vendor as needed. Submitting a request does not guarantee a refund, return, replacement, or store credit.

How to submit a request

Include your order number, the affected item, a clear description of the issue, and when you received the order or discovered the problem. Please provide clear photos of the item, packaging, and shipping label where relevant; if the form does not accept attachments, mention that photos are available and our team will explain how to send them. Keep the item and packaging while the request is reviewed.

Please report visible damage, defects, incorrect items, or missing contents within 3 calendar days of delivery. If a defect could not reasonably be discovered within that period, contact us promptly after discovering it. This reporting request does not limit rights required by applicable law.

Review and approved resolutions

Main Street Collective will review each request individually and communicate its decision and any approved resolution. Depending on the issue, an approved resolution may include a repair, replacement, store credit, or refund. Store credit will not replace a refund where a refund is legally required. Individual vendor policies do not override this customer policy.

Do not return an item without our written instructions. If a return is required for an approved damage, defect, or incorrect-item claim, we will provide the destination and cover reasonable return shipping costs. Sending an item back without approval does not automatically qualify it for a refund.

Classes

All classes are non-refundable. Customer cancellations and inability to attend do not qualify for a refund. For other booking questions, contact us through the store contact form. Rescheduling, transfers, and store credit are not guaranteed.

Related policies and contact

For delivery information, see our Shipping & Return Policy. For cancellation terms, see our Cancellation Policy. Submit questions and requests through our store contact form.