FAQs | Shopping & Selling with Main Street Collective

Main Street Collective is a curated online marketplace for Southern handmade goods, distinctive gifts, small-batch products, and creative experiences. We bring independent businesses together in one place so shoppers can discover the people, stories, and craftsmanship behind what they buy.

Our assortment includes gifts, home goods, apparel, jewelry, bath and body products, artisan food, leatherwork, pottery, toys, art, outdoor goods, classes, and more. Start with our full marketplace, shop by state, or meet the makers.

No. Main Street Collective began in Mississippi and remains deeply connected to Mississippi makers, but the marketplace now features independent businesses across the Southern United States. Product pages, maker collections, and state shopping pages help you understand where each business is based.

For Mississippi-made shopping, visit our Mississippi makers page.

Many products are handmade, small-batch, artist-designed, or made to order. Some participating small businesses also offer thoughtfully curated goods that fit the marketplace's Southern and independent-business focus. We do not claim that every item is handmade. Product descriptions identify materials, processes, origins, and customization details whenever that information is available.

Shopping here makes it easier to discover independent Southern businesses without searching dozens of separate websites. You can browse across makers, read their stories, compare products, and purchase from a curated marketplace designed to give small businesses more visibility and support.

Yes. Many makers offer personalization, engraving, embroidery, custom colors, made-to-order sizing, or other choices. Available options appear on the product page. Check the listing for available choices, any extra charges, how to submit personalization, and production time. If instructions, pricing, or proof approval details are missing, contact us with the product link before ordering. Proofs and changes after production starts should not be assumed. Because custom items are produced especially for you, verify names, dates, spelling, sizes, and uploaded artwork before submitting the order.

Main Street Collective includes products from multiple independent businesses. Items from different makers may be prepared and shipped separately, so one order can arrive in several packages with separate tracking numbers.

Contact info@mainstreetco.us within 12 hours of purchase for a standard order cancellation, provided the order has not been processed or shipped. Custom orders cannot ordinarily be canceled after production starts; preorders and special orders have additional restrictions. We confirm the outcome in writing. See our Cancellation Policy for full terms and legally required exceptions.

Main Street Collective ships to customers throughout the United States. Available destinations, rates, and delivery options are calculated at checkout based on the products and shipping addresses in the order.

Preparation times vary by maker and product. Ready-to-ship items often leave sooner, while handmade, personalized, and made-to-order products may require additional production time. The timeline shown on the product page is the best guide for that item. Unless the listing states otherwise, orders are generally processed within 5 to 7 business days, excluding weekends and holidays. Delivery time is additional and begins after shipment. Read our shipping and return policy, or contact us before ordering if you need an item by a particular date.

When a shipment is prepared, tracking information is sent to the email address used at checkout. Orders containing products from more than one maker may receive multiple tracking emails.

All sales are final for discretionary returns or exchanges, including change of mind or sizing and color preferences. We assist with damaged, defective, incorrect, or missing merchandise, approved cancellations, and remedies required by law. Review the current refund policy and the product description before purchasing.

Contact info@mainstreetco.us within 3 calendar days of delivery for visible damage, defects, incorrect items, or missing contents. Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label. Report defects not reasonably discoverable within that period promptly after discovery; legally required rights remain protected. Keep the packaging until the issue is resolved. We will coordinate with the maker and help determine the appropriate replacement, correction, or refund.

Yes. Participating studios offer pottery, art, wellness, and other creative experiences. Dates, locations, age requirements, and group minimums vary. All classes are non-refundable under our current refund policy; rescheduling, transfers, and store credit are not guaranteed. Review the complete listing before booking and browse available classes and experiences.

Independent makers, artists, studios, food producers, designers, and other qualifying Southern small businesses may apply. Main Street Collective reviews businesses for product fit, quality, brand presentation, operational readiness, and alignment with the marketplace.

Visit Sell With Us to see current options and submit an application.

No. Sellers who do not yet have a website can use Main Street Collective as their online storefront. Established businesses can also retain their own site and brand identity while participating in the marketplace. The goal is to give independent businesses a practical path to ecommerce, discovery, and growth.

Selected products and vendors may be available through the wholesale program. Retailers and qualified buyers can review the wholesale application and current terms.