Shipping & Return Policy — Main Street Collective

Updated September 25, 2026. These revisions apply to orders placed after publication. Earlier orders remain subject to the policies presented at the time of purchase. Nothing in these policies limits rights or remedies required by applicable law.

Processing and shipment

Main Street Collective is a marketplace featuring independent Southern makers and small businesses. Vendors generally prepare and ship their own products. Orders from multiple vendors may arrive in separate packages.

Unless the product listing states otherwise, orders are generally processed within 5 to 7 business days, excluding weekends and holidays. Custom and made-to-order timelines are shown in the listing. Shipping transit time begins after dispatch and is separate from processing time.

If we cannot ship within the stated timeframe, we will notify you and provide the applicable option to consent to a revised shipping date or cancel for a refund of the unshipped merchandise. We will follow applicable requirements when a response is not received.

Delivery options and costs

Available destinations, shipping services, and charges are shown at checkout. Standard delivery is generally estimated at 5 to 7 business days after shipment unless a different estimate is shown for the selected service. Estimates are not guarantees. Expedited shipping, when available, does not shorten production time unless expressly stated.

Carriers may include USPS, UPS, FedEx, DHL, or another appropriate service. Weather, holidays, and carrier disruptions can affect delivery. International shipping is available only where offered at checkout; applicable import duties, taxes, or customs fees may be payable by the recipient.

Tracking and address changes

We send shipping confirmation and tracking information when available to the email used at checkout. Check all tracking numbers for orders with multiple shipments. Provide a complete, accurate delivery address and contact us promptly for corrections. Changes may not be possible after processing or dispatch.

Delayed or missing packages

Contact info@mainstreetco.us with your order number and tracking information if a shipment is late, missing, or marked delivered but cannot be located. We will coordinate with the vendor and carrier to investigate and determine the appropriate next steps. Carrier delay does not by itself create a discretionary return right, but this does not limit remedies for non-delivery or other rights required by law.

All sales are final

All sales are final. We do not accept discretionary returns or exchanges, or provide refunds for change of mind, sizing or color preferences, or buyer’s remorse. Please review product descriptions, dimensions, options, and processing times before ordering.

Defective items and significant order issues

If an item is defective, damaged, incorrect, or missing, or there is another significant issue with your order, you may submit a request for review through our store contact form. Refunds may be considered on a case-by-case basis after Main Street Collective reviews the submitted information and coordinates with the vendor as needed. Submitting a request does not guarantee a refund, return, replacement, or store credit.

How to submit a request

Include your order number, the affected item, a clear description of the issue, and when you received the order or discovered the problem. Please provide clear photos of the item, packaging, and shipping label where relevant; if the form does not accept attachments, mention that photos are available and our team will explain how to send them. Keep the item and packaging while the request is reviewed.

Please report visible damage, defects, incorrect items, or missing contents within 3 calendar days of delivery. If a defect could not reasonably be discovered within that period, contact us promptly after discovering it. This reporting request does not limit rights required by applicable law.

Review and approved resolutions

Main Street Collective will review each request individually and communicate its decision and any approved resolution. Depending on the issue, an approved resolution may include a repair, replacement, store credit, or refund. Store credit will not replace a refund where a refund is legally required. Individual vendor policies do not override this customer policy.

Do not return an item without our written instructions. If a return is required for an approved damage, defect, or incorrect-item claim, we will provide the destination and cover reasonable return shipping costs. Sending an item back without approval does not automatically qualify it for a refund.

Classes

All classes are non-refundable. Customer cancellations and inability to attend do not qualify for a refund. For other booking questions, contact us through the store contact form. Rescheduling, transfers, and store credit are not guaranteed.

For refund processing, store credit, and booking terms, see the Returns and Refunds Policy. For cancellations, see the Cancellation Policy.

Contact Main Street Collective

Main Street Collective L.L.C.
Email: info@mainstreetco.us
Phone: 706-289-9605
Mailing address: 296 Beauvoir Road, STE 100 #5218, Biloxi, MS 39531, USA.

This is a mailing address. Do not send merchandise here unless we provide written return instructions.